FAQs
1. Trial
Do you offer a free trial?
Yes. 30 days, no sign up or obligation, full functionality, live rates via our own trial subscriptions to the rates sources.
How do we start the trial?
Email us, and we set up together on a 30 minute call.
By the end of the call we'll be up and running, and rates will be loading into your ERP.
What support is offered during the trial?
Full support is offered during the trial. We will do the initial set up, provide training, and assist with any changes required.
2. Support
How does FXLoader support me?
We pride ourselves on our first class customer support and aim to always remain one step ahead of your needs. We provide proactive support for all your currency exchange rate needs and can respond quickly to any issues or questions you may have. As part of this process, we regularly monitor our rates and sources and aim to notify our clients of any changes before they notice them.
Why should I choose FXLoader over building my own integration?
FXLoader provides far greater flexibility than any custom-built integration and can easily keep up with changes to your currency exchange rate demands. We also have over 10 years of experience in the sector, meaning we can provide expert process oversight to all clients. FXLoader can also be implemented in a simple 30 minute set-up call, feel free to contact us and we can show you what we can do for you!
3. Pricing
How is FXLoader pricing structured?
The FXLoader Cloud Service is purchased by subscription and is structured by number of currencies needed. Please contact us for more detail on pricing and implementation.
Is there an installation fee for FXLoader?
No, all support during install and testing is included in the purchase price. If you are using the free 30-day trial in advance of a purchasing commitment, such support is provided free with the trial.
4. Currency Exchange Rate Sources
Which market rates sources are available through FXLoader?
There are a multitude of sources available for currency rates; we have chosen our sources based on reliability of service, authenticity of rates and strength of automation.
OANDA, Xignite, XE, Open Exchange Rates and Reuters Refinitiv provide market rates via a paid subscription service. All are extremely reliable, enterprise grade services with availability in excess of 99.9%. They provide rates to almost every tradable currency - over 170 in total, using multiple sources for these market rates. Most clients opt for the guarantee provided by a paid subscription.
How many Central Banks does FXLoader support?
FXLoader supports over sixty Central Banks and we will continue to add more.
Do I need to subscribe separately to the rates provider?
We are partners with OANDA and Xignite, so we can resell their subscription services along with FXLoader.
You will need to subscribe directly to other subscription services that we cannot resell.
The central bank sources are generally free so do not require a subscription.
What happens if the rates service or network is unavailable?
The rates services have extremely high levels of reliability, but occasionally a network issue may mean FXLoader cannot contact the service.
FXLoader has a configurable feature to automatically retry in the event of a connection failure. It will retry after any interval you specify, as many times as you specify. Our support team will also be on hand to provide updates on any connection issues.
5. Average Rates
How does FXLoader calculate period average rates?
Period average rates are often needed for accounting functions such as translation.
FXLoader can calculate average rates from the daily rates you have already downloaded from your chosen source. This can be done based on the periods you define in your accounting system, e.g. calendar months or 4/4/5. It can also be scheduled to run automatically each period.
Are other types of averages available?
Yes, FXLoader can calculate and load PTD (Period-To-Date), QTD (Quarter-To-Date) and YTD (Year-To-Date) averages on a schedule you choose. It can also create rolling average rates based on a number of days of past rates.
6. Security
Does FXLoader run on a secure platform?
Yes, FXLoader runs on the latest Oracle Cloud database offering, Oracle Autonomous Transaction Processing. All infrastructure is managed by Oracle.
All data is encrypted at rest using transparent data encryption. Oracle automatically applies all security updates to ensure data is not vulnerable. Autonomous Database has achieved SOC 1, SOC 2, ISO27017 and ISO27018 compliance.
Does FXLoader store any of my sensitive data?
FXLoader does not store any client-owned data, sensitive or not. FXLoader only stores currency exchange rates, which are owned by the source, and your configuration options. The only sensitive configuration options are credentials for the web service used to send rates to your ERP (see below).
How does FXLoader secure web service credentials to send rates to my ERP?
If FXLoader is set up to send rates to your ERP, we store the credentials needed to call the relevant web service. The password is hidden and encrypted in the database using AES-256 encryption. We also strongly recommend this ERP user is only given the minimum roles needed to create currency rates.
Request a call back or 30 day trial
I have to say that FXLoader was by far the "easiest" ERP process I've come across. It's a no-brainer!
Bernard Rojo, Artesyn Embedded Technologies
FXLoader has worked out absolutely great for SIM. It is an extremely easy and seamless integration. Setup took less than 15 minutes. Customer Support is superb compared to any other Vendors I have dealt with. The team is also very proactive, which is absolutely amazing! Best currency exchange rate application I have used to date.
Asma Erum, Manager: Business Intelligence & Analytics, SIM Group
I have used the application since my first day in the Oracle Cloud and it works perfectly. I also get excellent service.
Shlomo Elnekave, Global ERP Manager, OTI
The FXloader is a great tool to have and the implementation process was also a breeze.
Geetha Arumugam, Finance Director, EZYPAY
FXLoader has been a great tool that has saved us time and error-proofed our processes. Your team has been outstanding, the implementation was seamless, and I am overwhelmingly pleased with the results we are seeing!
Annetta Story, CPA, CFE, Accounting Manager, AOC, LLC
The setup was super quick and hassle-free, but the thing that impresses me most is the on-going support that FXLoader offers. I wish more companies were as efficient as this.
Marnus Oelofse, MIS Manager, Liberty Health Holdings
FXLoader is running great and doing exactly what we need. It is working perfectly…we are glad we found it.
Katie Mayer, Senior Manager, Global Cost Analysis, AAM – American Axle & Manufacturing
The product is working as it was promised and the implementation process was very smooth and issue free. You guys have excellent customer service.
Susan Meadows, Treasury Manager, Graduate Management Admission Council® (GMAC®)
Your help during implementation was incredible and I will always recommend your product and support. Lack of failures and problems tells everything – we are very satisfied.
Karol Kalinowski, Senior Enterprise Application Engineer, GE Healthcare
The fast and easy set up, coupled with first class customer support easily makes FXLoader the best choice for Oracle Cloud Applications.
Paul James, Oracle Application Manager, Perform Group
I’ve been very happy with the product, it is a very well thought out design and has everything we need. Implementation was also very easy and quick.
Brandon DeSalvo, Senior Manager Accounting, Costar Group
FXLoader has been working seamlessly in our Cloud Fusion environment for almost three years. They are very responsive to any issues or failures (which are rare) and normally have them resolved before we feel any impact.
Patrick McCormick, VP Business Applications, Highgate Hotels
The interface is working very well – we have encountered no issues since enabling.
Chadd Fowble, Manager, Datacard Group
FXLoader keeps all our FX rates up to date, every day from the sources we need. It should be an automatic choice for anyone using Oracle ERP Cloud.
Dee Marwaha, Head of Financial Operations, Perform Group
FXLoader has been supportive and nimble over the last 3 years of our partnership. We have scaled to different geographies and FXLoader has responded rapidly to our needs for adding different currencies often. Thank you!
Steven Amaya, VP Finance, TaskUs
FXLoader is doing a great job. Your company has also be very proactive in identifying and resolving any issues (which has been rare). It was one of the easiest/fastest integrations as well.
Margery Mei, Boston Biomedical
I really did appreciate your quick responses and willingness to work with us on our schedules and within our processes!
Business Analyst, Silicon Graphics
The product was very easy to implement. It runs without issues.
Bill Wilcox, Senior Oracle Applications Consultant, Uponor
FXLoader has been a tremendous addition to our Oracle ERP configuration. It runs seamlessly each night loading 500 + currency pairs.
Kevin Brownlie, Sr. Director, Information Systems, Hologic
From my end the implementation couldn’t have been any easier! Your customer service and support are absolutely superb.
Dianne Waldman, Jukin Media
After talking to our finance team the feeling on FXLoader is “It just works”.
Kevin Brownlie, Sr. Director, Information Systems, Hologic
This is a big win for our Finance team. Not only will this save time every month; but is a key process improvement for our SOX initiative
Finance Business Analyst, a large US software company
Honestly, this was the easiest system installation we have. I am really glad that we found you.
Finance Analyst, International Data Center Solutions Provider
I think it is a brilliant product. Installation and implementation process are superb and very quick.
Johan Van Heerden, Head Finance Systems, Atlas Mara
We’ve been very satisfied with the service we are getting from FXLoader. The interface works extremely well. If all of our software partners behaved this way, we will be in a much better place. I now appreciate our partnership even more.
Roy Dilig, Director of IT, Bal Seal Engineering
we loved your product – it worked beautifully
Russell Taylor, Business Analyst, Vignette